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Welcome to schoolbooks.lk, your go-to destination for school books! Your satisfaction is our top priority, and we’re committed to making your online shopping experience exceptional. If, for any reason, you’re not entirely satisfied with your purchase, we’re here to assist you.
Returns
You can initiate a return within 30 days from the date of your purchase. To qualify for a return, your item must be unused and in its original packaging.
Refunds
Upon receiving your return and inspecting the item, we’ll update you on the status of your refund. If approved, the refund will be initiated to your original payment method. Please note that shipping charges from the initial purchase will be excluded from the refund amount.
Exchanges
Should you wish to exchange your item for a different book, reach out to our customer support team within 7 days of receiving your order. They’ll guide you through the exchange process.
Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Perishable goods
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately. We’ll arrange for a replacement or issue a refund based on your preference and product availability.
Return Shipping
Unless the return is due to our error (e.g., wrong item shipped, defective product), you’re responsible for the return shipping costs. In cases of our error, we’ll provide you with a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within 7 business days of receiving your returned item. Please note that the refund might take additional time to appear in your account, depending on your payment provider.
Contact Us
For any questions or concerns about our return policy, please reach out to our dedicated customer support team. We’re here to ensure your shopping experience with us is enjoyable and stress-free. Happy reading!